BOOKING POLICY
We require 100% payment upfront for any booking with an arrival date 7 days or less from the booking date.
Bookings with arrival dates of 31+ days from the booking date, we require a 50% securing deposit. The balance will be payable up to 30 days prior to your arrival date.
Please refer to our cancellation policy prior to making any bookings.
OTHER
No music is permitted onsite under any circumstances whatsoever.
We do not allow any noise after 18h00.
We do not allow any check in after 20h00. Should you be delayed and require a late check in, please pre arrange this with our reception via telephone.
Strictly no pets are allowed.
All of our garden suites, holiday homes, pool area and the dining room are strictly NO SMOKING / NO VAPING / NO E-CIGARETTES. Smoking is permitted in the designated areas only. We will charge a cleaning fee from R3500.00 per unit in the event of smoking in any of our units, unreservedly.
We accept Cash, Visa and Mastercards on-site only.
We are unable to cater for Halaal dietary requirements. Please contact our reservations department should you have any dietary requirements 48 hours prior to your intended arrival. Any dietary requirement requested on arrival or thereafter will be subject to availability and cannot be guaranteed.
DISCLAIMER
All persons entering Shingalana Guest House, using any of our amenities or facilities on the premises, including safaris, transfers and other activites, do so entirely at their own risk.
Shingalana Guest House is private property and the owner/s and management reserve the right to refuse admission or entry to any person.
Shingalana Guest House, their owner/s, directors, management, employees, agents, or representatives do not accept any liability whatsoever for any injury and/or death of any person/s or the loss of, destruction of or damage to any property, whether arising from fire, theft or any other cause whatsoever and by whomever caused or arising from the negligence of the Guest House, its owner/s, directors, management, employees, agents or representatives.